First, make sure you are using the latest browser version, and that StemX is compatible with the browser you are using. View the article for Browser compatibility here. Close any applications that might be interfering with your microphone - then follow these steps:

  1. Make sure your microphone and speakers aren't blocked or muted and are plugged in if you're using a computer. 

Try moving closer to the microphone, reducing background noise, or cupping your hand in front of the loudspeaker if you're on a mobile device. If you're using a headset, try using a different cable or plugging it into a different port.

Using a computer? If you're using the integrated microphone and loudspeakers of a PC, laptop, or tablet, try using a USB headset or webcam instead.

Using a mobile device? Try switching between handset and speaker mode or using a headset. 

  1. Use the audio test

StemX audio test is the easiest way to test your sound - it prompts you to record a message, and then plays it back for you to hear. If you can't hear the voice on the test call, continue to the next step. 

  1. Check your audio.

Try playing a song or using another application with sound. If you can hear it, the problem may be with the microphone. 

On Windows desktop: Select Tools > Options > Audio settings, then in the Speakers drop-down choose the playback device you want to use. 

On Mac: Select System Preferences > Sound > Input, then you can see the choices of microphones to use, you can also test and check the sound levels here. If you're still having problems, try using an external headset and test again until you can hear yourself in the Audio test. Also, you can close the browser on the audio test and try again on another device.

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